Frequently Asked Questions

Everything you need to know about shopping with Ecoy for a more sustainable home.

What materials are used in Ecoy home products?

We prioritize sustainability and comfort by using organic bamboo, Tencel, and recycled textiles. All our products are OEKO-TEX certified to ensure they are free from harmful chemicals.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the country. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer a trial period for bedding?

Yes! We offer a 30-night sleep trial on our bamboo sheets and duvets. If you aren't completely satisfied, you can return them for a full refund, no questions asked.

What is your return policy for home decor items?

Items can be returned within 30 days of delivery provided they are in original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

How should I care for my Ecoy products?

To maintain the longevity and softness of our fabrics, we recommend a cold gentle machine wash with mild detergent and line drying in the shade. Avoid bleach and tumble drying on high heat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.