Returns & Exchanges

At Ecoy, we want you to love your sustainable home essentials, which is why we offer a 30-day return policy for most items in their original condition. If your purchase isn't quite right for your space, we are here to help with a seamless return or exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original eco-friendly packaging, ensuring all tags and labels remain attached.

3

Ship It Back

Download and print your prepaid shipping label, then drop the package off at any authorized shipping carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing